BIG Takeover 2018 - FAQ's

Why is this event happening?

2018 has been designated as the Scottish Year of Young People and a national programme of events has been organised right across Scotland to celebrate the year and to showcase the talents of our young people. The BIG Takeover is Shetland’s contribution towards this national programme.

When is this event happening?

The event is happening between Friday 14th to Sunday 16th September 2018 inclusive.

Who's organising this event?

The Big Takeover is being organised by young people and a partnership of organisations including Shetland Islands Council, Shetland Arts, Shetland Recreational Trust, Shetland Museum and Archives, Voluntary Action Shetland and VisitScotland.

What activities and events are planned for the weekend?

Over the weekend more than 80 events and activities will be on offer for the whole family, and will showcase musical and drama performances, sports events, films, arts, writing, crafts and include a programme of street dance and circus workshops, foam parties, inflatable obstacle courses, laser tag, swimming at Clickimin, land zorbing, riding a Segway and many more activities, all developed by the talented young people of Shetland.

What venues are being used to host the event?

The action will take place right across Lerwick – at Mareel, the Garrison Theatre, Islesburgh Community Centre, Shetland Library, Shetland Museum and Archives, Clickimin Leisure Complex, Gilbertson Park and the Jubilee Flower Park.

Why are all the events happening in Lerwick?

This is what young people involved in this project wanted, a major event happening over a long weekend in Lerwick, with transport included in the cost of a weekend membership. One fee to cover everything.

Who’s funding the event?

The main funding for this event is coming from EventScotland, which along with income from membership, ticket sales and partnership contributions will be used to deliver the event

 

Memberships for the BIG Takeover

Do I need a membership to take part in The BIG Takeover?

No you don’t, but if you’re not a member you won’t be able to take part in any of the open activities e.g. Inflatable extravaganza, foam parties that are available for members. In addition, you won’t be able to use the scheduled and additional bus and ferry services without being charged. You will however be able to buy tickets for the events with a limited capacity that are available to the general public as well as members.

How much does a membership cost?

£15 for all categories of membership.

What are the categories of membership for the BIG Takeover?

Category 1 –Primary 1 to Primary 4
Category 2 – Primary 5 to Secondary 1
Category 3 – Secondary 2 to Secondary ,
Category 4 – Secondary 6 to 26 years of age on or before 14th September 2018
Category 5 – Accompanying adults aged 27 or over (on or before 14th September 2018)

Where can I get my membership from?

You can buy a membership from the Shetland Arts Box Office
Online - On the Shetland Arts Boc Office Website at https://tickets.shetlandarts.org/sales/whatson; or
In Person - By going to Mareel; or
By Telephone - To the Shetland Arts Box Office on 01595 745500

What are the benefits of paying the £15 fee and being a member of The BIG Takeover?

Free entry to non-ticketed activities over the 3 days of the event e.g. swimming in the Clickimin pool and the “Inflatable Extravaganza” at the Gilbertson Park plus much more;
The opportunity to get free TICKETS for events which have limited capacity. This includes street dance and circus workshops, music events, foam parties, murder mystery evenings and much more. Please note that some of the ticketed events will be for all ages and some will be for specific age categories.
Free travel on local buses and ferries over the 3 days of the event. This includes free travel on the scheduled and additional services that are being planned for the weekend on a first come first served basis.

Does having a membership mean I can take a vehicle onto a ferry free of charge?

No, the membership only covers the passengers traveling on ferries without a charge. Members taking a vehicle on a ferry will still have to pay the normal fee for their vehicle

I have purchased a membership that I can no longer use. Can I get a refund or give it to someone else?

No, all memberships are non-refundable and non-transferable.

 

Membership wristbands for the BIG Takeover

Why do I need a membership wristband?

You need a wristband in order to demonstrate that you are a member of the event, which will allow you to take part in the un-ticketed activities, that are schedules for specific age groups, and use the bus and ferry services without further charge.

Why do I have to collect my membership wristband in advance of the event starting?

In order to travel to the event, using the local buses and/or ferries without charge, you will need to have collected your wristband in advance of the event, to demonstrate that you are a member of the event and are therefore entitled to use the transport without charge.

Where do I have to collect my membership wristband from?

Membership Wristbands will be available to collect on Wednesday 12th September 2018 between 1.00pm – 2.00pm and 6.00pm – 8.00pm from the following locations:
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Unst Leisure Centre
Yell Leisure Centre
Whalsay Leisure Centre
North Mainland Leisure Centre
West Mainland Leisure Centre
Clickimin Leisure Centre
South Mainland Pool
Scalloway Pool
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If you can’t make it along on Wednesday the 12th September 2018, you can still collect your memberships from Islesburgh Community Centre between 6.00pm – 8.00pm on Thursday 13th September and between 10.00am – 6.00pm on Friday 14th September 2018..

What information do I have to take to get my Membership Wristband?

When collecting membership wristbands you will need to take identification and your membership purchase order number to ensure that you get the correct wristband.

Can I collect a membership wristband for a relative or friend?

Ideally we would like all members to be present when membership wristbands are collected and fitted, but we understand that in certain circumstances not everyone might be available at the time of collection. Therefore, you will be able to collect membership wristbands for a family member not present, as long as the memberships were ordered together i.e. they have the same order number. However, you will have to make sure that all wristbands collected on behalf of a relative are fitted properly, as lost wristbands won’t be replaced. You won’t be able to collect a wristband for a friend.

Will a membership get me into all of the events and activities?

No, many of the events have a limited capacity therefore you will need to have a ticket to get into these events.

What happens if I lose my wristband?

You won’t be able to participate in the activities or use the bus and ferry services without paying, as lost wristbands won’t be replaced.

What happens if my wristband is damaged or detached?

You will be able to get a replacement wristband fitted as long as you return the damaged wristband at the same time as requesting a new one.

 

Tickets for the BIG Takeover

Why do I need a ticket as well as a membership?

Many of the events taking place over the weekend are in venues that have a limited capacity. Therefore in order to ensure that the correct number of people gain entry into these venues, tickets are required. However, these tickets can be booked in advance, subject to availability, without an additional charge by members when they go on general sale.

Where do I get the tickets from?

You can get your tickets from the Shetland Arts Box Office:
• Online – Logging into your account at https://tickets.shetlandarts.org/sales/whatson; or
• In Person – At Mareel; or
• By Telephone – To Shetland Arts Box Office on 01595 745500

How do I get my tickets?

In order to get your tickets through the Shetland Arts Box Office there are 3 options available;
• Request that your tickets are posted to your home address at a cost of £1.50 per order; or
• Collect them in person from Mareel; or
• Collect them from the venue door before the event starts.

Do I get a ticket for every event that I have made a booking for?

No, you won’t get a physical ticket for every event that requires an advanced booking, as most of the workshops will only have a list of signed up participants at the venue, rather than a ticket.

I have purchased a ticket that I can no longer use, can I get a refund?

No, all tickets are non-refundable except in exceptional circumstances. If you have a ticket that you can no longer use, please let us know as we may be aware of someone who would like it.

 

Accompanying Children and young people to the event

Do children and young people have to be accompanied by an adult to all of the events?

The answer depends on the age of the child and what activity they are doing. If the child will be in secondary 1 and below at the start of the event, they will require an accompanying adult aged 18 or over to attend most of the events and activities, the only exceptions being workshops where they can be left in the care of the instructors (you will however need to complete a consent form for your child to take part in these workshops). Where an event requires a ticket, the accompanying adult will also require a ticket to attend this event along with the child. In terms of older children, the decision to allow a young person, in secondary 2 and older, to or attend an event or activity on their own is strictly at the discretion of the young person’s parents, carers or guardians.

Do children and young people have to be accompanied by an adult on the bus and ferry services?

The answer depends on the age of the child. All children in secondary 1 or below must be accompanied by an adult aged 18 or over. The decision to allow a young person, in secondary 2 and older, to use public transport on their own is strictly at the discretion of the young person’s parents, carers or guardians.

If I’m an adult taking a group of children to the event, how many can I accompany at one time?

The maximum ratio allowed is six children per adult.

What happens if I lose my child at one of the events?

There will be various staff member and volunteers working at each of the venue that will be supervising the activities. In the event that you cannot track down your child, please speak to a staff member or volunteer to seek assistance.

Can my pre-school child get on the scheduled and additional bus and ferry services for free?

Yes pre-school children can use all bus and ferry services for free, but on a first come first served basis. To use these services they will have to be accompanied by an adult aged 18 or over and if the adult is not a member, they will have to pay the normal fare.

Can my pre-school child attend Big Takeover activities and events?

There are a number of specific events for pre-school children and open events that they can attend with a ticket, which is free for them. However, where activities or events have age restrictions then your pre-school child will not be able to attend these events of activities. To attend these events they will have to be accompanied by an adult aged 18 or over and if the adult is not a member they will have to pay the ticket cost, if applicable.

Will changing facilities be available for events where you get wet?

Yes, where it’s possible that participants will get wet during the activities e.g. slip and slide and foam parties, changing facilities will be available at Clickimin and in the Gilbertson Park

What happens if I can’t get on the bus or ferry services?

We would advise all members and the general public to make contingency plans in case they miss or can’t get on the bus and ferry services, which will be made available on a first come first served basis. Where possible mobile phones should be carried in order to make contact with family members to explain what happened in this scenario.

 

General Information

Where can I seek first aid assistance during the event?

There will be a first aid station based in the Gilbertson Park. Additionally each venue will have certified First Aiders that can provide assistance if required.

Can I take my dog to an event or venue?

No dogs will be allowed into any of the venues or events unless they are guide dog.

Can I smoke/vape or drink alcohol at a Big Takeover venue?

The BIG Takeover is a family event that is seeking to promote a healthy lifestyle for participants. However, normal licencing laws will apply in all of the venues and anyone seeking to purchase alcohol at any of the venues will have to provide photographic ID to verify their age. Smoking or vaping will not be allowed in any of the venues.

Where can I get regular updates on The BIG Takeover?

The BIG Takeover website https://www.thebigtakeover2018.com/ and the Takeover Facebook page will be regularly updated in the run up to the weekend and during the event.